Inbound Call Center Representative | $20.00 - $22.00 / hour | Bilingual Required

Located in Tualatin, OR

Salary: $20.00 - $22.00 / hour

Bilingual Inbound Call Center Representative

Qualified Candidates Required to Bilingual (English & Spanish)

Pay: $20.00 - $22.00 / hour

Shift: Monday - Friday, 8:30 AM - 5:00 PM

Tualatin, OR

#hill1940

Position Overview: 

Our staffing team is partnering with a valued client to hire a professional and customer-focused Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for clients and vendors, providing support via phone, email, and chat. You will assist with account setup, verification processes, subscription updates, and general inquiries while ensuring a positive and efficient customer experience. This position requires strong attention to detail, the ability to multitask across multiple systems, and a commitment to delivering exceptional service in a fast-paced call center environment.

Minimum Qualifications to Apply: 

To be considered for this position, candidates must meet the following minimum requirements:

• Bilingual fluency in English and Spanish, with the ability to communicate clearly and professionally in both languages
• 2–5+ years of recent experience in a call center environment
• Ability to reliably commute to West Tualatin for an onsite position
• Typing speed of 40+ words per minute, with strong accuracy and attention to detail
• Willingness and ability to complete a typing test and additional skills assessment as part of the interview process

Job Duties: 

• Provide exceptional customer service support to clients and vendors
• You will provide answers to questions and provide resource information as needed
• Responsible for gathering detailed information, running verification checks, certificate of insurance tracking, W-9 verifications, and other pre-registering duties
• Answer phone calls, assist all callers with setting up profiles, updating membership subscriptions, and collecting any data needed for their account
• Follow-up with clients who have left messages, subscriptions that need updating enrollment verifications
• Respond to customer emails and chats in a professional and friendly manner
• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Data entry in various platforms
• Additional duties assigned as needed

Knowledge, Skills & Abilities: 

• 2+ years of customer service experience - ideally in a call center or similar setting
• Bilingual fluency – ability to communicate clearly and professionally in English and another language
• Excellent communication skills – active listening, clear speaking, and professional writing
• Strong interpersonal abilities – you’re comfortable giving and receiving feedback and love working toward goals
• Tech-savvy – confident using MS Word, Excel, Outlook, and navigating multiple systems
• Polished phone etiquette – you make every caller feel heard and valued
• Organized multitasker – juggling priorities and meeting deadlines is second nature
• Problem-solver mindset – you think on your feet, make smart decisions, and set priorities effectively
• High school diploma or GED required

Contact Express Employment Professionals for immediate consideration:

Call today for an immediate phone interview: 503-640-3600

Email resume: Jobs.HillsboroOR@ExpressPros.com

Apply online: Https://ExpressPros.com/HillsboroOR

We offer competitive wages, direct deposit, weekly pay, full medical, dental, vision, short and life term insurance options!

 

Apply Now