NOW HIRING a dependable and motivated Collections Representative for a financial company in Lancaster SC. This role is responsible for communicating with customers regarding past-due accounts, arranging payment solutions, and providing excellent customer service while following company policies and regulatory guidelines.

Pay is $16.00/hr 

Key Responsibilities

• Make inbound and outbound calls to customers regarding past-due accounts.
• Provide professional, courteous guidance to customers to help resolve outstanding balances.
• Document all customer interactions and account updates accurately in the system.
• Negotiate payment arrangements while adhering to company and compliance standards.
• Research account details and assist customers with questions regarding balances, statements, or account issues.
• Collaborate with internal teams to resolve discrepancies or escalate concerns when necessary.
• Maintain confidentiality and handle sensitive financial information securely.

Required Qualifications

• Previous office administrative experience required.
• Customer service experience required, preferably in a professional or call center environment.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Basic computer proficiency, including data entry and navigating CRM or account systems.
• Strong attention to detail and ability to multitask.