Service Administrative Assistant

Pay: $18.00 - $23.00 per hour
Schedule: Monday - Friday, 7:00 AM - 4:00 PM
Job Type: Full-Time

Job Summary

We are seeking a highly organized and detail-oriented Service Administrative Assistant to support our service department with a variety of administrative and customer service tasks. This position plays a key role in ensuring daily operations run smoothly by providing administrative support, maintaining accurate records, coordinating schedules, and communicating with customers and internal team members.

The ideal candidate is dependable, professional, and comfortable managing multiple priorities in a fast-paced office environment.

Essential Duties and Responsibilities

• Provide administrative support to the service department and office staff.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule appointments, service calls, and technician activities as needed.
• Create, update, and maintain customer records and service documentation.
• Process work orders, invoices, purchase orders, and other service-related paperwork.
• Enter and maintain accurate data within company software systems.
• Assist with filing, scanning, document management, and record retention.
• Communicate with customers regarding scheduling, service updates, and general inquiries.
• Coordinate with technicians, vendors, and internal departments to ensure efficient workflow.
• Monitor and respond to emails in a timely and professional manner.
• Support general office operations and assist with special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, office, customer service, or service department experience preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Professional demeanor and customer-focused attitude.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Occasional lifting of office materials up to 20 pounds.
• Ability to perform general office duties throughout the workday.

Benefits

• Competitive hourly pay: $18.00 - $23.00 per hour
• Monday through Friday schedule
• Paid holidays and time off (if applicable)
• Opportunities for growth and advancement
• Supportive team environment

Apply today if you are organized, detail-oriented, and enjoy supporting a busy office team in a fast-paced service environment.