Exceptional Government Opportunity – Customer Service Coordinator

If you are interested in the position listed below, please stop by our office for a formal interview on Tuesday, 02/03, between 1:00 PM and 3:00 PM.

Express Employment Professionals
7370 College Parkway, Suite 304
Fort Myers, FL 33907

Please dress in professional interview attire and bring two forms of identification.

Outstanding Benefits Package

Medical Insurance (Employee Only): $15/month (Employer covers approx. $1,165/month)
Medical Insurance (Employee + Family): $160/month (Employer covers approx. $1,830/month)
Dental Insurance (Employee): $5/month (Employer contribution included)
Dental Insurance (Family): $40/month (Employer contribution included)
Vision Insurance:
- Employee: $8.45/month
- Employee + Family: $16.45/month
Paid Time Off: 5 weeks annually
Paid Holidays: 11 per year

Express Employment Professionals is collaborating with a local government entity to fill an exciting Customer Service Coordinator position. This is an excellent opportunity to work in a professional government office environment while receiving a robust benefits package and long-term career stability.

The ideal candidate is bilingual (Spanish/English preferred) and brings a strong commitment to delivering accurate, professional, and courteous customer service while following established policies and procedures.

Duties & Responsibilities

Greet and assist members of the public in person, by phone, and via email
Answer and route incoming phone calls, providing accurate information and assistance
Respond to inquiries in a timely and professional manner
Process applications, forms, and requests with a high level of accuracy
Research and update records, including handling returned or undeliverable correspondence
Prepare and send outgoing communications and notifications
Scan, index, and review documents to ensure clarity and completeness
Update and document changes and requests in internal systems in accordance with established procedures

Minimum Qualifications

High school diploma or GED
One or more years of experience in customer service, administrative support, or specialized clerical work, or an equivalent combination of education, training, and experience
Ability to perform all essential job functions successfully

Knowledge, Skills, and Abilities

Knowledge of standard office practices and procedures
Proficiency in common office software applications (Word, Outlook, Excel)
Ability to adapt to changing priorities in a fast-paced work environment
Strong attention to detail and ability to work independently with accuracy
Ability to maintain confidentiality of sensitive information
Professional verbal and written communication skills
Strong customer service skills with tact, diplomacy, and professionalism
Ability to work evenings and weekends as operational needs require

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Express Office: Fort Myers (Northeast Corridor)

7370 College Parkway

Suite 304

Fort Myers, FL 33907

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