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Located in Tampa, FL
Salary: $19-$22/HR based on experience
Pay Rate: $19–$22 per hour (based on experience)
Schedule: Monday–Friday, 8:00am–4:30pm
Location: Tampa FL 33607
The Customer Service Representative is responsible for providing exceptional customer support, assisting customers with product orders, and ensuring accurate order processing. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of calls and emails. The position also includes entry-level payment processing responsibilities and occasional travel for trade shows.
Assist customers in placing orders for company products
Provide excellent customer service with professionalism and patience
Recommend appropriate products based on customer needs
Manage a high volume of incoming calls and emails daily
Collaborate and share workload within the customer service team
Perform order entry, order fulfillment, and order confirmation
Demonstrate attentiveness, positivity, and strong problem-solving skills
Utilize analytical and critical thinking abilities
Maintain strong multitasking, organizational, and time-management skills
Travel to trade shows as needed
Maintain confidentiality and protect company information
Enter data into accounting systems and maintain accurate records
Participate in training and educational opportunities as offered
Gather, sort, and prepare documents for processing
Verify transaction information, compute charges and refunds, prepare invoices, and process credit card payments
Identify delinquent accounts and insufficient payments
Contribute to team goals and assist with additional tasks as assigned
Strong organizational and data entry skills
General math proficiency
Experience with QuickBooks or equivalent accounting software
Ability to analyze information and maintain thorough, accurate records
Strong administrative writing and verbal communication skills
Proficiency with PC operations and Microsoft 365 (Word, Excel, Outlook)
Dependability, productivity, and strong interpersonal skills
Ability to maintain a positive attitude and professionalism in all interactions
High School Diploma or GED required; 2 years of college preferred
Ability to read, write, and speak English clearly
Strong oral and written communication skills
Experience with QuickBooks or similar software
Familiarity with MISys-MRP or other inventory management systems preferred
Visual acuity sufficient to perform essential job functions
If you’re a dependable, detail-oriented professional who enjoys helping customers and working in a supportive team environment, apply today to be considered for this opportunity.
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