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Located in Monroe, NC
Salary: $21-$25
Pay: $21-$25/hour
This role is the front-line connection between our customers and our internal team. You’ll be the person customers trust, the one teammates rely on, and the organizer who keeps things moving behind the scenes.
We’re looking for someone who is highly coachable, naturally service-oriented, and confident enough to say, “Let me look into that and get back to you,” rather than guessing or overpromising. You don’t need to have all the answers on day one—but you do need curiosity, follow-through, and professionalism.
This is a great opportunity for someone who enjoys working with people and data, thrives in a fast-paced environment, and wants to grow their skills in operations, coordination, and customer experience.
Serve as a primary point of contact for customer phone calls and emails
Provide clear, professional updates on orders, timelines, and next steps
Know when to confidently pause, research, and follow up rather than giving incomplete answers
Route questions to the right internal team and track them through resolution
Maintain accurate customer records and communication notes
Prepare and organize work packets, documents, and records
Enter and update information accurately in internal systems
Scan, file, and maintain digital and physical documentation
Support internal teams with scheduling, coordination, and general office needs
Help keep the office organized, stocked, and customer-ready
Pull data into Excel to track orders, timelines, and open items
Maintain simple trackers and reports for leadership
Assist with PowerPoint presentations for internal reviews or customer updates
Support basic analysis to help the team make informed decisions
Work closely with operations, quality, purchasing, and leadership
Help track priorities and flag delays or issues early
Support follow-ups with customers for approvals or missing information
Highly coachable and open to feedback
Strong customer service mindset with professional confidence
Comfortable saying “no” or “let me confirm” when appropriate
Organized, detail-oriented, and reliable
Calm under pressure and able to juggle multiple priorities
1–3 years of customer service, operations, project coordination, or office support experience
Manufacturing or production environment experience is a plus
Project management exposure (formal or informal) is a plus
Advanced Excel skills (filters, formulas, data organization)
Strong PowerPoint skills (clean, clear, professional slides)
Comfortable learning new systems and processes
High school diploma or GED required
Associate degree or relevant coursework preferred
Office-based role within an active operations environment
Regular interaction with customers and internal teams
Occasional time spent supporting operational areas
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