• Process warranty claims accurately and efficiently with manufacturers, ensuring proper documentation and timely submission
• Track, update, and maintain warranty statuses, billing, and follow-up actions
• Assist service managers and technicians with creating and closing work orders, service records, and job tickets
• Review technician notes for accuracy and completeness to support claim submission
• Serve as a point of contact for warranty-related questions from customers, vendors, and internal teams
• Maintain organized digital and physical records for service and warranty documentation
• Support scheduling, customer communication, and general service office operations as needed
• Ensure compliance with all company, manufacturer, and warranty policies
• Assist with parts returns and ensure they align with warranty or service claim requirements
• Provide exceptional customer service in person, by phone, and via email

Qualifications

• Previous experience in warranty administration, service coordination, or office administration preferred
• Familiarity with agricultural, heavy equipment, automotive, or mechanical service environments is a plus
• Strong computer skills, including ability to learn internal systems and manufacturer portals
• Excellent attention to detail and organizational abilities
• Strong written and verbal communication skills
• Ability to work collaboratively in a fast-paced service environment
• Reliable, self-motivated, and customer-focused