Customer Service Coordinator

Located in Fort Myers, FL

Salary: $18-$20/Hr

Exceptional Government Opportunity – Customer Service Coordinator

Outstanding Benefits Package

• Medical Insurance (Employee Only): $15/month (Employer covers approx. $1,165/month)

• Medical Insurance (Employee + Family): $160/month (Employer covers approx. $1,830/month)

• Dental Insurance (Employee): $5/month (Employer contribution included)

• Dental Insurance (Family): $40/month (Employer contribution included)

• Vision Insurance:

  • Employee: $8.45/month

  • Employee + Family: $16.45/month

• Paid Time Off: 5 weeks annually

• Paid Holidays: 11 per year

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Express Employment Professionals is collaborating with a local government entity to fill an exciting Customer Service Coordinator position. This is an excellent opportunity to work in a professional government office environment while receiving a robust benefits package and long-term career stability.

The ideal candidate is bilingual (Spanish/English preferred) and brings a strong commitment to delivering accurate, professional, and courteous customer service while following established policies and procedures.

Duties & Responsibilities

• Greet and assist members of the public in person, by phone, and via email

• Answer and route incoming phone calls, providing accurate information and assistance

• Respond to inquiries in a timely and professional manner

• Process applications, forms, and requests with a high level of accuracy

• Research and update records, including handling returned or undeliverable correspondence

• Prepare and send outgoing communications and notifications

• Scan, index, and review documents to ensure clarity and completeness

• Update and document changes and requests in internal systems in accordance with established procedures

Minimum Qualifications

• High school diploma or GED

• One or more years of experience in customer service, administrative support, or specialized clerical work, or an equivalent combination of education, training, and experience

• Ability to perform all essential job functions successfully

Knowledge, Skills, and Abilities

• Knowledge of standard office practices and procedures

• Proficiency in common office software applications (Word, Outlook, Excel)

• Ability to adapt to changing priorities in a fast-paced work environment

• Strong attention to detail and ability to work independently with accuracy

• Ability to maintain confidentiality of sensitive information

• Professional verbal and written communication skills

• Strong customer service skills with tact, diplomacy, and professionalism

• Ability to work evenings and weekends as operational needs require
  
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