Front Desk

Top Job

Located in Beaumont, TX

Salary: DOE

The Hotel Front Desk Agent is responsible for providing exceptional guest service by welcoming guests, managing reservations, handling check-ins and check-outs, and addressing guest needs throughout their stay. This role serves as the first point of contact and represents the hotel’s brand and service standards.

Key Responsibilities

• Greet guests warmly and ensure a positive first impression

• Perform guest check-in and check-out procedures efficiently

• Manage room reservations, cancellations, and modifications

• Answer phone calls, emails, and inquiries professionally

• Handle guest requests, complaints, and concerns promptly

• Process payments, issue invoices, and balance cash and credit transactions

• Coordinate with housekeeping and maintenance to ensure room readiness

• Maintain accurate guest records and daily reports

• Promote hotel services, amenities, and local attractions

• Ensure compliance with hotel policies, safety, and security procedures

Required Skills & Qualifications

• High school diploma or equivalent (hospitality degree is a plus)

• Previous customer service or hotel front desk experience preferred

• Excellent communication and interpersonal skills

• Strong problem-solving and multitasking abilities

• Proficiency with hotel management systems (PMS) and basic computer skills

• Professional appearance and positive attitude

• Ability to work shifts, including weekends and holidays

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