Front Desk Receptionist

Located in West Des Moines, IA

Salary: $18-20/HR

Job Summary:
The Premium Audit Coordinator serves as a key point of contact for premium audit inquiries, providing administrative and customer support through phone, email, and written correspondence. This role requires a high level of professionalism, strong communication skills, and the ability to remain calm and composed when handling sensitive or challenging conversations. 

Key Responsibilities:

• Direct and manage incoming phone calls related to premium audits

• Respond to customer, agent, and auditor inquiries via email in a timely and professional manner

• Prepare and send audit-related letters and documentation via mail

• Serve as a liaison between auditors, insureds, agents, and internal departments

• Handle difficult or escalated calls professionally without becoming emotionally reactive

• Track, update, and maintain accurate audit records and correspondence in internal systems

• Follow up on outstanding audit documentation and responses

• Ensure compliance with company procedures and service standards

Qualifications:

• High school diploma or equivalent required

• Previous experience in customer service, administrative support, or insurance operations preferred

• Strong verbal and written communication skills

• Ability to remain composed, professional, and solution-focused during tough conversations

• Excellent organizational skills and attention to detail

• Proficiency with email, phone systems, and basic office software

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