Administrative CSR

Top Job

Located in Jacksonville, FL

Salary: 20.00-25.00

CSR 

Job Summary

The Front Office Representative is the first point of contact for clients, visitors, and callers. This role is responsible for providing exceptional customer service, managing front desk operations, and supporting daily administrative tasks to ensure smooth and efficient office operations.

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Key Responsibilities

• Greet and assist clients, visitors, and vendors in a professional and friendly manner

• Answer, screen, and direct incoming phone calls

• Schedule, confirm, and manage appointments or meetings

• Maintain accurate client records and update databases as needed

• Handle incoming and outgoing mail, emails, and faxes

• Process basic administrative tasks such as data entry, filing, and document preparation

• Collect payments, issue receipts, and balance cash drawer (if applicable)

• Coordinate with internal departments to support workflow and client needs

• Maintain a clean, organized, and professional front office environment

• Follow company policies, procedures, and confidentiality standards

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Qualifications

• High school diploma or equivalent (Associate’s degree preferred)

• Previous customer service, reception, or administrative experience preferred

• Strong verbal and written communication skills

• Professional appearance and demeanor

• Proficiency in Microsoft Office (Word, Excel, Outlook) or similar systems

• Ability to multitask and prioritize in a fast-paced environment

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Skills & Competencies

• Excellent interpersonal and customer service skills

• Strong organizational and time-management abilities

• Attention to detail and accuracy

• Problem-solving skills and adaptability

• Ability to work independently and as part of a team

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Work Environment

• Office or front desk setting

• May require extended periods of sitting or standing

• Regular interaction with the public and staff

 

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