Patient Services Representative

Located in Fort Myers, FL

Salary: $18.50

Job Title: Patient Service Representative

Position Summary:
The Patient Service Representative is the first point of contact for patients in a specialized treatment clinic. This role focuses on delivering outstanding customer service while supporting front office operations. We are seeking a professional, compassionate, and detail-oriented individual with 1–2 years of experience in a medical office setting who is eager to grow into a full front desk role, including patient check-in and check-out responsibilities.

Key Responsibilities:

• Greet patients and visitors in a friendly, professional manner to create a welcoming environment
• Answer incoming calls and assist with general inquiries regarding appointments and office information
• Schedule and confirm patient appointments
• Verify and update patient demographics and insurance information in the system
• Assist with patient intake paperwork and ensure all required documentation is completed
• Collect co-pays and process payments accurately
• Maintain patient confidentiality in accordance with HIPAA guidelines
• Support communication between patients, clinical staff, and billing team
• Manage incoming faxes, referrals, and medical records requests
• Provide excellent customer service to support patient satisfaction and retention

Growth Opportunity:

• This role will develop into full responsibility for patient check-in and check-out processes, including managing patient flow and front desk operations

Qualifications:

• High school diploma or equivalent required
• 1–2 years of experience in a medical office setting preferred
• Familiarity with EMR systems and basic computer skills
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional demeanor with a strong customer service mindset
• Basic understanding of medical terminology and insurance processes is a plus

Additional Details:

• Must be able to travel to and work at the Bonita Springs location 1–2 days per week

 

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