Service Coordinator

Top Job

Located in Gilroy, CA

Salary: $24-26/hr.

Responsibilities: Perform routine office tasks including, but not limited to the following

• Assisting customers with service request & scheduling, via phone and email
• Organize workflow and appointments by reading and routing correspondence, collecting customer information and managing water shutdown with corresponding water companies.
• Communicate with technicians to ensure they have the information and support needed to perform their jobs effectively and efficiently.
• Printing, scanning, faxing, filing, organizing, etc.
• Compose, proofread, and distribute e-mails, letters, and documents
• Maintaining the company’s physical and electronic records, including contracts/agreements, promotional mailings, etc.

 

Requirements:

• Applicant must have a minimum of 2 years of general office experience, proficient in Microsoft Office, Outlook, Excel, etc. (Retail customer service experience does not apply)
• Friendly, good teamwork mentality to build supportive working relationships with co-workers
• Must speak clear English
• Advanced computer skills preferred
• Be a detail-oriented and highly organized team player and be able to work in a fast-paced environment with the ability to prioritize multiple competing tasks according to procedures with accuracy and proper follow-up
• Maintain professional relationships with new and long-term customers via phone and email
• Preferred to have extensive knowledge of service areas (i.e.: Salinas, Gilroy, San Jose, San Ramon, etc.)
• Willingness to learn new tasks and increase level of responsibility
• Highly reliable with excellent attendance and punctuality
• Office hours are 7:30am-4:30pm Monday-Thursday, 7:30am-2:30pm Friday (While training, employee’s hours will be 8:00am-4:30pm M-Th & 8:00am-2:30pm Fridays)
• Flexibility to work overtime as needed
• Education: High school or equivalent (Required)

Location: Gilroy

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