Customer Service Representative (cabinetry, woodworking, or woodmill operations experience required)-$40,000 annual salary

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Located in Montgomery, AL

Salary: $40,000 annual salary

Job Title: Customer Service Representative (cabinetry, woodworking, or woodmill operations experience required)-($40,000 annual salary)
Location: Montgomery, AL 
Job Type: Full-time
Shift: Day Shift
Pay Range: $40,000 annual salary

About the Role:
We are seeking a Customer Service Representative (CSR) with hands‑on experience in cabinetry, woodworking, or woodmill operations. This role requires a strong understanding of wood products, cabinet construction, and production processes to effectively support customers, contractors, and internal teams.
The ideal candidate has a blend of technical product knowledge and excellent communication skills, ensuring customers receive accurate information, timely updates, and a smooth overall experience.

Key Responsibilities:

• Serve as the main point of contact for customers, dealers, and contractors.
• Provide detailed product information and guidance related to cabinetry, wood species, finishes, measurements, and installation.
• Assist customers with order entry, quotes, product availability, and lead times.
• Resolve issues related to orders, shipments, warranties, and product quality.
• Collaborate with production, design, and logistics teams to track orders and ensure on‑time delivery.
• Interpret cabinet layouts, shop drawings, or cut sheets (experience helpful but not required).
• Maintain accurate records within CRM and order‑management systems.
• Provide professional, timely communication via phone, email, and in person.

Qualifications:

• 1–3 years of experience in cabinetry, woodworking, millwork, or a wood manufacturing environment.
• Customer service or administrative support experience in a production or trade environment.
• Strong understanding of wood products, cabinet components, and basic fabrication processes.
• Excellent communication and problem‑solving skills.
• Ability to read basic measurements; familiarity with drawings or diagrams is a plus.
• Comfortable working in a fast‑paced environment with frequent deadlines.
• Proficiency with computers, CRM systems, and order‑entry platforms.

Preferred Skills:

• Experience working with custom cabinetry or semi‑custom lines.
• Knowledge of construction terminology or home‑remodeling workflows.
• Ability to interpret engineering or design documents.
• Experience coordinating with installers, builders, or production staff.

Benefits Offered!

APPLY NOW! Take the next step in your machining career. Click [Apply Now] OR send your resume to jobs.MontgomeryAL@expresspros.com and mention "CSR" in the subject line.

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