Customer Service Representative

Located in Cottage Grove, OR

Salary: 18-20

Job Description:

Immediate opening for local established business in Cottage Grove.

Top three skills required are customer service, phones, and data entry

 

Responsibilities:

• Answer incoming calls and emails promptly and professionally, addressing customer inquiries and providing accurate information about our products and services.
• Process customer orders, returns, and exchanges efficiently and accurately, using our order management system.
• Obtain prior authorizations from insurance companies by completing necessary paperwork, following up on approvals, and communicating with both customers and insurance providers.
• Bill insurance companies accurately and efficiently, ensuring proper coding and documentation for claim submission.
• Maintain the retail space, including stocking shelves, arranging displays, and ensuring products are well-presented.
• Greet customers in the showroom with a friendly and welcoming demeanor, providing assistance and product information as needed.
• Perform light cleaning duties, such as sweeping, dusting, and sanitizing surfaces, to maintain a clean and safe environment for customers and staff.
• Handle documentation related to customer orders, prior authorizations, insurance claims, and other relevant activities, ensuring accuracy and compliance.
• Document all customer interactions, transactions, and prior authorization/insurance billing activities accurately in our CRM system.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Detail-oriented and organized.
• Keyboarding skills, data entry
• Proficiency in basic computer applications.
• Previous experience in a retail or customer service environment is a plus.

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