Job Summary

Express Employment Professionals is seeking a motivated, customer-focused Inside Sales Associate to join a growing and innovative organization in the energy solutions industry. This role blends inside sales, customer success, and technical support, making it ideal for someone who enjoys relationship-building while working in a technical environment.

The Inside Sales Associate serves as a key point of contact for customers—answering questions, managing orders, supporting projects, and collaborating closely with internal teams such as Engineering, Production, Marketing, and Quality. A background or familiarity with electrical systems or DC power products is strongly preferred.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with new and existing?? through proactive communication
• Serve as the primary liaison between customers and internal departments

Sales Support & Growth

• Partner with Outside Sales and Account Managers to support upselling, cross-selling, and new business development
• Prepare proposals, cost estimates, and basic technical presentations

Order & Project Management

• Process sales and purchase orders accurately and efficiently
• Support new program development and manage ongoing projects

Technical Support

• Provide basic technical assistance for products such as batteries, chargers, and inverters
• Clearly communicate customer requirements to engineering teams

Customer Success & Process Improvement

• Resolve customer concerns professionally and in a timely manner
• Identify opportunities to improve internal processes and workflows

Market & Industry Insight

• Research industry trends, competitor offerings, and emerging technologies
• Stay current on standards and innovations in energy storage and power systems

Qualifications

• Bachelor’s degree in Business, Engineering, Marketing, or a related field
• 3–5 years of experience in inside sales, account management, or customer success
• Strong communication and interpersonal skills
• Analytical problem-solving skills with attention to detail
• Ability to manage multiple priorities and collaborate across teams
• Proficiency with CRM systems and Microsoft Office

Preferred Skills

• Familiarity with DC systems, electricity, batteries, chargers, and inverters
• Experience with NetSuite, Freshdesk, or similar CRM/customer support platforms
• Experience with ISO procedures or quality systems
• Ability to interpret basic technical documentation and work with engineers
• Motivated to learn and grow in a technical environment