Bilingual Customer Service Representative

Top Job

Located in Union, NJ

 

Bilingual Customer Service Representative

Location: Union, NJ
Pay Rate: $20 – $22 per hour
Schedule: Full-Time | On-Site

Position Overview

A well-established company in Union, NJ is seeking a Bilingual Customer Service Representative (CSR) to serve as the front-line point of contact for customers. This role is ideal for someone who is professional, organized, and comfortable working in a counter-service environment, handling both administrative responsibilities and direct customer interactions.

The Customer Service Representative will be the first person customers see when they walk in, making strong communication and customer service skills essential.

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Key Responsibilities

• Greet customers in person and provide excellent front-counter service

• Answer incoming phone calls and direct inquiries appropriately

• Speak Spanish fluently to assist Spanish-speaking customers

• Process and run customer payments accurately

• Perform data entry and update customer information in internal systems

• Handle general administrative tasks including filing, documentation, and order support

• Assist customers with questions, requests, and basic problem resolution

• Maintain a clean, professional, and organized front office area

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Qualifications & Requirements

• Bilingual in English and Spanish (required)

• Prior experience in customer service, receptionist, or administrative roles preferred

• Comfortable handling payments and basic financial transactions

• Strong phone etiquette and interpersonal communication skills

• Detail-oriented with solid data entry and computer skills

• Professional appearance and customer-focused mindset

• Reliable, punctual, and able to work independently and as part of a team

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Ideal Background

This position is a great fit for candidates with experience as:

• Customer Service Representative

• Front Desk / Receptionist

• Administrative Assistant

• Counter Sales or Front Office Associate

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What’s Offered

• $20 – $22 per hour, based on experience

• Stable, full-time opportunity

• Consistent daytime schedule

• Customer-focused, professional work environment

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