Service Dispatcher

Located in McAllen, TX

Salary: $12.00

Service Dispatcher 

McAllen, TX 

$12/hour

Mon-Fri 8am-5pm

*Training Provided*

 

 

Job Summary

We are seeking a reliable and organized Dispatcher to coordinate service and installation operations. The Dispatcher will be responsible for scheduling appointments, routing service and installation crews efficiently, handling incoming calls, and ensuring excellent customer service. This role requires strong communication skills, multitasking ability, and attention to detail.

Key Duties & Responsibilities

• Schedule service and installation calls and dispatch service/install crews to complete repairs and projects.

• Answer incoming phone calls to schedule customer service and installation appointments.

• Collect accurate customer information, including detailed addresses and a basic overview of service or installation needs.

• Prioritize service and installation requests to address urgent customer needs promptly.

• Dispatch crews to scheduled appointments and emergency situations as needed.

• Utilize maps and GPS programs to plan the most efficient routes for crews.

• Communicate with service and installation crews via radio or phone, logging arrival and departure times in the dispatch system.

• Respond to emergency situations encountered by crews and relay information to management or other departments when necessary.

• Answer customer questions, resolve issues, and address concerns in a professional manner.

• Enter and maintain customer information in digital filing and dispatch systems.

Required Skills & Qualifications

• Communication Skills: Strong verbal and written communication skills to clearly relay information and accurately document service details.

• Time Management: Ability to prioritize tasks and schedule appointments efficiently within business hours.

• Customer Service: Excellent customer service skills with the ability to handle customer concerns and complaints professionally.

• Computer Skills: Basic computer proficiency for dispatch software and digital recordkeeping.

• Multitasking: Ability to manage multiple phone calls and service appointments simultaneously.

• Bilingual: Must be fluent in English and Spanish

Work Environment

• Office-based position with frequent phone and computer use.

• Fast-paced environment requiring adaptability and problem-solving skills.

 

 

 For immediate consideration, please call 956-664-9675 ext.180 Perla

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