Aerospace Customer Success Manager

Location: Mason, OH

Compensation: $90k

Qualifications

• 5–7 years of experience in account management or customer support

• Bachelor’s degree in business, communications, or a related field

• Experience in Industrial B2B environments, preferably aerospace or manufacturing

• Strong communication, relationship-building, and conflict-resolution skills

• Proficiency in MS Office (especially Excel) with the ability to manage multiple priorities effectively

Key Responsibilities

• Serve as the primary point of contact for OEM customers from quote through shipment, ensuring timely communication and issue resolution

• Build and maintain strong OEM customer relationships while driving performance in quoting, quality, and delivery

• Act as the customer’s voice internally, leading cross-functional collaboration to resolve order, quality, and performance issues

• Analyze customer feedback and performance data to identify trends and drive continuous improvement

• Maintain accurate order and shipment data in the ERP system and provide regular status updates

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