Front Desk - 3rd shift

Located in Bartlesville, OK

Salary: $12, DOE

Hotel Front Desk starting at $12/hr more depending on experience

 Hours

 

3^rd shift Monday-Friday (some Saturdays)     11pm-7am

  Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. The Front Desk Agent will play a crucial role in guest relations and contribute to the overall success of our hospitality operations.

Responsibilities

• Greeting guests as they arrive
• Verify guest information (ID, booking details)
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations and maintain accurate records in the hotel management system.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage cash handling procedures effectively.
• Uphold high standards of phone etiquette when responding to calls or messages.

Experience

• Previous experience in front desk operations or guest services within a hotel or hospitality setting is preferred. PEP system preferred

           Call our office for more information or a more detailed list of requirements.

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