I.T support specialist

Located in Punta Gorda, FL

Salary: $17-$24 (DOE)

Installing, maintaining, and repairing computer hardware and software, providing technical support to users.  troubleshooting issues like network connectivity or system errors, managing security updates, and documenting processes to ensure smooth operation of an organization's IT systems.

Key Responsibilities
Technical Support: Respond to user inquiries, diagnose issues, and resolve problems with hardware, software, operating systems, and peripherals. 
Installation & Configuration: Set up and configure new computers, software, and network connections for end-users. 
Troubleshooting: Diagnose and fix system errors, network connectivity issues, and performance problems. 
Maintenance: Perform regular system updates, security patches, and antivirus installations. 
Documentation: Keep detailed records of repairs, maintenance, and support procedures. 
Inventory: Track and order necessary hardware and software. 
Essential Skills
Technical: Strong understanding of hardware, software, operating systems (Windows, macOS), and network fundamentals. 
Problem-Solving: Excellent diagnostic and analytical skills to identify root causes of issues. 
Communication: Ability to explain technical issues clearly to non-technical users. 
Customer Service: Patience and a helpful attitude for dealing with user frustrations. 
Time Management: Ability to prioritize tasks and manage a queue of support tickets efficiently.

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