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Located in Bonita Springs, FL
Salary: $20-$22
Fortune 500 Company | 24/7 Operations
A Fortune 500 organization is seeking a Service Support Representative to join its 24/7, 365-day operations team. This is a 100% remote opportunity offering long-term growth and exceptional benefits once hired permanently.
This role plays a critical part in supporting customers by handling after-hours, weekend, and overflow branch calls across multiple time zones. If you thrive in a fast-paced, customer-focused environment and are comfortable working non-traditional schedules, this is an outstanding opportunity.
Must be available to work weekends (Saturday & Sunday required)
Start times may vary between 4:00 AM – 12:00 PM
Shifts may extend into evening hours (up to 9:00 PM)
Department operates 24/7, 365 days a year
Flexibility across time zones is essential
Answer incoming customer service calls during after-hours, weekends, and peak overflow periods
Assess the urgency of customer concerns and determine if escalation is required
Route or escalate calls appropriately based on established protocols
Provide professional, calm, and accurate support in time-sensitive situations
Document calls and actions clearly within internal systems
Maintain high service standards while working independently in a remote environment
Strong customer service experience (call center or high-volume phone environment preferred)
Previous remote/work-from-home experience required
Ability to remain composed and professional during urgent or high-pressure calls
Excellent verbal communication and active listening skills
Strong time-management and decision-making abilities
Reliable internet connection and a distraction-free home workspace
Comfortable working non-traditional hours, including weekends
? Outstanding Benefits Package
Medical, Dental, and Vision Insurance
401(k) with 100% company match up to 3%
15 PTO days
2 Personal Days
Unlimited Sick Days
Work 100% remotely with a respected Fortune 500 company
Be part of a mission-critical, customer-focused support team
Excellent long-term stability and benefits
Competitive environment with growth potential
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