Customer Service

Located in Fort Myers, FL

Salary: $18-$20/hr

Bilingual Customer Service Specialist

Location: Fort Myers, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time | Temp to Perm

Posted By: Express Employment Professionals

 

Express Employment Professionals is seeking a detail-oriented and customer-focused Bilingual Customer Service Specialist to support a government agency in Fort Myers. This role is perfect for someone who enjoys assisting the public, working with detailed records, and contributing to accurate property assessment processes. Once hired permanently, candidates will gain access to a strong government benefits package.

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Position Summary

Customer Service Specialist performs administrative and public-facing duties, including processing exemption applications, assisting taxpayers with questions, reviewing documentation, updating records, and supporting essential property assessment functions. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

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Key Responsibilities

• Provide front-line assistance to customers regarding exemption qualifications and general inquiries.

• Process and verify applications for homestead and other property exemptions.

• Research property records and resolve questions related to exemption eligibility.

• Prepare documentation such as the Declaration of Mobile Home as Real Property (DR-402).

• Support exemption data review during the TRIM process.

• Work closely with internal departments to ensure accurate “Save Our Homes” cap application.

• Update and correct tax roll information when exemptions are added or removed.

• Communicate with various government entities to verify residency and compliance.

• Assist the public in navigating online property search tools.

• Investigate potential homestead non-compliance and present findings for review.

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Skills & Qualifications

• High school diploma or GED required.

• Minimum 1 year of customer service experience.

• Strong attention to detail and ability to work in a high-volume environment.

• Proficient with Microsoft Office (Word, Excel, Outlook).

• Excellent verbal and written communication skills; bilingual a plus.

• Ability to research, analyze, and interpret exemption-related information.

• Ability to manage multiple priorities and work independently.

• Must be able to perform basic math calculations.

• Florida Notary Commission required (or ability to obtain).

• Knowledge of Florida Statutes and exemption laws preferred.

 

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