Job Summary

We are seeking a dedicated Parts Counter Representative to join our dynamic trucking company team in the Burlington area. In this role, you will serve as the primary point of contact for customers seeking truck parts and automotive services, ensuring efficient inventory management and exceptional customer service. Your expertise will support our fleet maintenance operations by providing accurate product information, facilitating sales, and maintaining organized parts inventory. The ideal candidate will possess strong communication skills, technical automotive knowledge, and a proactive approach to customer engagement.

Key Responsibilities:

What we’re looking for:

• Previous Rental experience in the Medium/ Heavy Duty Truck automotive industry/ field-heavy equipment and Agriculture automotive.
• Must be self-starter and motivated to sell.
• Must have superior problem-solving skills to achieve a win-win solutions.
• Must be a team player with a strong sense of commitment to the customer.
• Must conduct his/ her self in a professional manner.

What you’ll do:

• Project a positive attitude for the benefit of our customers and fellow employees.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identify the necessary part on the basis of the customer's description of the trouble.
• Examine returned parts for defects and confer with customers about exchanging the part or refunding their money.
• Suggest a part that is interchangeable, place a special order for the part, or refer the customer elsewhere, if a customer needs a part that is not stocked.
• Unpack and mark incoming parts and store them in the stockroom according to a prearranged system.
• Receive and fill telephone orders, emails and e-commerce.
• Take inventory, including cycle counts.
• Attend dealer-specified and/or factory-sponsored training courses, and complete “e-learn” courses as scheduled by management.
• Must be self-starter and motivated to sell.
• Must have superior problem-solving skills to achieve a win-win solutions.
• Must be a team player with a strong sense of commitment to the customer.
• Must conduct his/ her self in a professional manner.

This job posting is for a current vacancy with our client.

Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.