Service Administrator

Top Job

Located in Rochester, NY

Salary: $18-20/hr

Express Employment Professionals is looking for a Service Administrator in Rochester, NY! The ideal candidate has a background in service administration and enjoys working in a fast-paced environment.

In this role, you will collaborate with team members to ensure smooth business operations while maintaining high standards of customer satisfaction.

Key Responsibilities:

• Schedule and coordinate appointments between technicians and customers
• Process work orders, including the creation, updating, and closing of orders, to track and

document service activities accurately

• Handle customer inquiries and complaints, providing high-quality customer service to resolve

issues

• Update current client records and assist with new client onboarding with accuracy
• Order and track parts and supplies needed for service

Required Skills and Qualifications:

• Proven experience as a Service Administrator or similar role
• Proficient in CRM software and MS Teams - familiarity with QuickBooks a plus
• Excellent time management and organizational skills with attention to detail
• Background in service scheduling and processing work orders

 

 

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

 

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

 

Experience:

• Customer support: 2 years (Preferred)
• QuickBooks: 1 year (Preferred)
• Appointment scheduling: 2 years (Required)

Apply Now