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Located in Santa Ana, CA
Salary: $21+/hour
Location: Santa Ana, CAPay Rate: $21+/hour
We’re seeking a Customer Service Representative with experience in the travel industry who thrives in a fast-paced, customer-focused environment. This role is ideal for someone who understands the unique needs of travelers and enjoys creating positive experiences from booking through post-travel support.
If you’ve worked in airlines, hospitality, cruise lines, travel agencies, or tour operations, this could be a great next step.
Serve as a primary point of contact for customers before, during, and after travel
Handle reservations, changes, cancellations, and itinerary adjustments
Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner
Resolve issues related to schedules, accommodations, billing, and travel disruptions
Accurately document customer interactions and updates in internal systems
Collaborate with internal teams and travel partners to ensure seamless service
Maintain a high level of product and destination knowledge
2+ years of customer service experience within the travel industry
Strong communication and problem-solving skills
Ability to remain calm and solution-focused in time-sensitive situations
Experience working with reservation systems or CRM platforms
Proficient with Microsoft Office and/or customer service software
Detail-oriented with excellent follow-through
Background in airline, cruise, hotel, corporate travel, or travel agency environments
Experience handling high call volumes or multi-channel customer support
Familiarity with GDS systems (Sabre, Amadeus, Galileo) is a plus
Competitive pay based on experience
Stable schedule with opportunities for growth
Supportive, team-oriented work environment
Opportunity to leverage travel industry expertise in a customer-focused role
Apply online at www.expresspros.com (Costa Mesa Office)Text APPLY to 714-676-5198Call 714-676-5198Email resume to Jobs.CostaMesaCA@ExpressPros.com
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