Bilingual Medical Scheduler

Located in Fort Myers, FL

Salary: $16.50-$18

Job Title: Bilingual Medical Scheduler
Location: Fort Myers, FL
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Express Employment Professionals of Fort Myers is partnering with a private medical practice to hire a Bilingual Medical Scheduler (Spanish/English). The ideal candidate is fluent in both Spanish and English and brings strong communication, customer service, and organizational skills. This role requires the ability to effectively support a diverse patient population in a fast-paced environment.

Key Responsibilities:

• Answer and manage a high volume of incoming calls in both English and Spanish
• Schedule patient appointments, including new visits, reschedules, and same-day urgent appointments
• Manage daily waitlists/ticklers to ensure timely patient scheduling
• Collect payments over the phone and communicate outstanding balances, escalating when necessary
• Review and maintain provider schedules to ensure maximum efficiency and coverage
• Verify appointment accuracy using systems such as Athena and QGenda
• Register new patients and update demographics and insurance information
• Manage task queues and appropriately document and route tasks
• Communicate messages to providers, assist with consult coordination, and follow up as needed
• Maintain strict confidentiality of patient information
• Process monthly “lost to follow-up” reports
• Send new patient paperwork, lab orders, requisitions, and correspondence via mail or fax
• Assist with additional administrative duties and special projects as needed

Requirements:

• • Fluent in Spanish and English (spoken and written) — required
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Administrative, customer service, or medical office experience required
  • Ability to work in a high-volume, fast-paced environment
  • Proficiency with scheduling systems and general computer applications

Apply Now