Our client located in Crystal Lake, is seeking a reliable, enthusiastic Customer Service Representative to join their team. A positive, professional attitude is essential. This role plays a key part in supporting customers, processing orders, resolving issues, and serving as a communication link between sales, project management, purchasing, production, and customers. The environment can be fast-paced, so the ability to adapt is important. This position offers excellent long-term stability.

Pay: $22–$24 per hour

Hours: Monday–Friday | Approx. 7:30 AM – 4:00 PM

Customer Service Representative Responsibilities:

• Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication
• Enter and process sales orders in Sage, create and maintain digital and physical order files, and distribute paperwork to internal teams
• Coordinate with sales, project management, purchasing, and production to support order flow and customer needs
• Upload, download, and manage documents through customer and vendor portals; assist with reporting and data entry
• Provide backup support for purchasing, reception, marketing assistance, and general office tasks

Customer Service Representative Qualifications:

• Strong Microsoft Office skills, especially Excel
• Excellent written and verbal communication skills
• Willingness to learn and take on new responsibilities
• Ability to adjust in a fast-paced environment
• Detail-oriented, organized, and team-focused

Four Ways To Apply for this Position:

• Email your resume to chris.gustafson@expresspros.com
• Apply online and submit your application to the Crystal Lake, IL Express location
• Call or text Chris at 815-479-4545
• Visit our office at 580 E Terra Cotta Ave, Crystal Lake, IL (walk-ins welcome Monday–Friday between 9 AM and 3 PM)