Customer Service Supervisor
Top Job
Located in Plant City, FL
Salary: $60K/yr.
Wholesale Building Products | Full-Time | $60,000/year
Location: Plant City, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
We’re hiring a Customer Service Supervisor for a full-time, on-site role in Plant City, FL. This position supports a high-volume team where accuracy, responsiveness, and strong leadership matter. We’re looking for someone who thrives in a fast-moving environment, enjoys coaching others, and takes pride in delivering a consistently strong customer experience.
If you’re a detail-oriented leader who can keep the team organized, solve problems quickly, and lead by example, we’d love to connect.
Position Summary
The Customer Service Supervisor leads day-to-day operations of the customer service team in Plant City, ensuring timely order processing, accurate cash handling, and top-tier customer support across phone, email, and in-person interactions. This role serves as a point of escalation for customer concerns, supports training and performance development, and collaborates closely with internal departments to meet customer needs.
Key Responsibilities
Leadership & Team Support
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Supervise daily customer service workflow and ensure coverage across order entry, walk-in support, and follow-up.
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Coach, train, and support customer service team members to meet service expectations and company standards.
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Provide guidance on process, policies, and product knowledge; address questions and resolve issues quickly.
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Assist with hiring, onboarding, and ongoing training as needed.
Order Processing & Customer Support
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Guide customers through their ordering process in a fast-paced environment using NetSuite.
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Process customer orders efficiently and accurately; ensure order status updates and follow-through.
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Assist customers with navigating the company website and support future online ordering initiatives.
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Create and submit quotes for high-quantity orders and custom items.
Communication & Relationship Management
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Communicate with customers in a positive, professional manner via phone, email, and in-person.
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Handle escalated calls/issues and provide solutions while maintaining strong relationships.
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Proactively recommend products or services by understanding customer needs and preferences.
Product Knowledge & Building Materials Support
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Provide knowledgeable answers about products, pricing, availability, and lead times.
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Offer alternatives when items are out of stock and suggest related products/services.
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Work closely with internal teams (warehouse, purchasing, sales, delivery/logistics) to meet customer expectations.
Problem Solving & Returns
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Resolve customer concerns related to returns, shipping inquiries, and order status questions.
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Identify recurring issues and propose process improvements to reduce errors and improve turnaround time.
Cash Handling & End-of-Day Closeout
Once daily orders are completed, the Customer Service Supervisor ensures accurate end-of-day procedures, including:
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Close the credit card machine
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Count the cash drawer
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Ensure totals are balanced
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Print NetSuite reports and verify they match daily transactions and cash totals
Reporting & Documentation
Preferred Skills & Qualifications
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3–5+ years of customer service experience, ideally in a fast-paced environment.
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Previous lead or supervisory experience required.
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Experience working in building products (flooring, windows, doors, millwork, construction materials, etc.) preferred.
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Experience with order entry / ERP systems, ideally NetSuite.
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Strong organizational skills and ability to multitask in a high-volume environment.
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Excellent communication, professionalism, and customer service mindset.
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Bilingual (English/Spanish) preferred, but not required.
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Proficient in MS Office (Outlook, Excel, Word).
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Ability to pass a background check and drug screen.
Compensation & Schedule
#3107FL
Express Office: Brandon
626 Bloomingdale East Avenue
Brandon, FL 33511
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