Job Title: Customer Service Representative (Manufacturing / Medical Device)

Location: Santa Ana, CA
Job Type: Full-Time | Evaluation Hire
Pay Rate: Up to $30.00/hour, depending on experience

About the Role

We are seeking an experienced Customer Service Representative to support our client's operations in a fast-paced manufacturing environment, ideally within medical device or pharmaceutical industries or healthcare. This role serves as a key point of contact for customers, ensuring accurate order processing, timely communication, and a high level of service throughout the order lifecycle.

The ideal candidate brings 3–5 years of CSR experience, is comfortable working within ERP systems, and understands the importance of accuracy, compliance, and customer satisfaction in regulated industries.

Key Responsibilities

Process customer orders accurately through ERP systems
Track orders from entry through fulfillment and delivery
Communicate order status, lead times, and updates to customers
Process payments, credits, and adjustments as needed
Resolve customer inquiries and issues in a professional, timely manner
Coordinate with internal departments (production, shipping, accounting)
Perform light upselling or cross-selling when appropriate
Maintain accurate customer and order records
Ensure compliance with company procedures and industry standards

Qualifications

Required:

3–5 years of experience in a Customer Service Representative role
Prior experience working with ERP systems (SAGE100)
Experience supporting customers in a manufacturing environment
Strong attention to detail and accuracy
Excellent communication and problem-solving skills
Comfortable processing orders, tracking shipments, and handling payments
Experience in medical device, pharmaceutical or healthcare industries

Preferred:

Familiarity with regulated environments and documentation standards
Experience with minor upselling or account support responsibilities

Pay & Benefits

Hourly Pay: Up to $30.00/hour, DOE
Employment Type: Evaluation hire
Schedule: Full-time, Monday–Friday,
Opportunity to work in a stable, established manufacturing environment

What We’re Looking For

A customer-focused professional who understands manufacturing workflows, thrives in structured environments, and takes pride in delivering accurate, reliable service. This role is ideal for someone who enjoys balancing customer interaction with operational precision.

How to Apply

Online at www.expresspros.com - send application to the Costa Mesa Office
Text Apply to 714-676-5198
Call 714-676-5198
Email Resume: Jobs.CostaMesaCA@ExpressPros.com - Subject: Customer Care Position
In Person: 2961 W. MacArthur Blvd., Suite 216 | Santa Ana | CA 92704

Express Office: Costa Mesa

2961 West MacArthur Boulevard

Suite 216

Santa Ana, CA 92704

Email us

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