Customer Care Representative - Medical

Located in Santa Ana, CA

Salary: $25-$30/hour

Job Title: Customer Service Representative 

Location: Santa Ana, CA
Job Type: Full-Time | Evaluation Hire
Pay Rate: Up to $30.00/hour, depending on experience

About the Role

We are seeking an experienced Customer Service Representative to support our client's operations in a fast-paced manufacturing environment, ideally within medical device or pharmaceutical industries or healthcare. This role serves as a key point of contact for customers, ensuring accurate order processing, timely communication, and a high level of service throughout the order lifecycle.

 

The ideal candidate brings 3–5 years of CSR experience, is comfortable working within ERP systems, and understands the importance of accuracy, compliance, and customer satisfaction in regulated industries.

Key Responsibilities

• Process customer orders accurately through ERP systems
• Track orders from entry through fulfillment and delivery
• Communicate order status, lead times, and updates to customers
• Process payments, credits, and adjustments as needed
• Resolve customer inquiries and issues in a professional, timely manner
• Coordinate with internal departments (production, shipping, accounting)
• Perform light upselling or cross-selling when appropriate
• Maintain accurate customer and order records
• Ensure compliance with company procedures and industry standards

Qualifications:

• 3–5 years of experience in a Customer Service Representative role
• Prior experience working with ERP systems (SAGE100)
• Experience supporting customers in a manufacturing environment
• Strong attention to detail and accuracy
• Excellent communication and problem-solving skills
• Comfortable processing orders, tracking shipments, and handling payments
• Experience in medical device, pharmaceutical or healthcare industries 
• Familiarity with regulated environments and documentation standards
• Experience with minor upselling or account support responsibilities

How to Apply

• Online at www.expresspros.com - send application to the Costa Mesa Office
• Text APPLY to 714-676-5198
• Call 714-676-5198
• Email Resume:  Jobs.CostaMesaCA@ExpressPros.com - Subject:  Customer Care Position
• In Person:  2961 W. MacArthur Blvd., Suite 216 | Santa Ana | CA 92704

 

 

We are an Equal Opportunity Employer and comply with all applicable federal, state, and local employment laws, including California’s Fair Employment and Housing Act (FEHA). Employment decisions are made without regard to any protected status under applicable law.

 

Employment eligibility will be verified through the E-Verify program. All new hires must be authorized to work in the United States. Background checks and/or drug screening may be required where permitted by law.

 

 

Apply Now