Technical Support/Customer Service

Top Job

Located in Toledo, OH

Salary: $17-$18 per hour

Monday-Friday

8A-5P

Temp-to-Hire

$17-$18 per hour

 

Responsibilities:

• Providing remote applications support via phone and email.
• Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
• Accurately document & record technical support calls and events into our customer relationship management system.
• Identify and resolve technical inquiries over the phone in a timely manner.

• Assist and train customers with new and existing equipment over the telephone.
• Assist customers with wiring our products, wire colors and positions.
• Follow communication procedures, guidelines, and policies.
• Order Entry: Placement of orders and exchanges.

Requirements:

• Thorough knowledge of Windows PC environments and associated components.
• Working knowledge of LAN
• ZenDesk experience, a plus
• Excellent communication, listening, and problem-solving skills.
• Positive Attitude, Analytical Skills, and Critical Thinking.
• Proven customer support experience or experience as a client representative.
• Ability to multi-task, prioritize, and manage time effectively.

Experience:

• 1-2 years technical customer support
• Prior help desk experience 
• Basic troubleshooting

 

 

 

 

 

#1349OS

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