Customer Service Representative

Located in Racine, WI

Salary: 22.00-24.00

In this role, you will serve as the primary point of contact for customers, carriers, and internal departments, ensuring smooth communication, accurate shipment updates, and exceptional service delivery.

Key Responsibilities

• Provide daily customer support via phone, email, and internal systems.
• Manage and track LTL shipments, including pickups, tracking, tracing, and delivery confirmation.
• Enter, update, and maintain accurate shipment information in the TMS.
• Communicate proactively with carriers regarding delays, exceptions, or service issues.
• Respond promptly to customer inquiries and resolve concerns professionally.
• Coordinate with operations, dispatch, and warehouse teams to ensure timely movement of freight.
• Prepare documentation such as BOLs, shipment updates, accessorial requests, and claims support.
• Maintain strong working knowledge of LTL rates, transit times, and carrier requirements.
• Support billing accuracy by collecting necessary information and clarifying discrepancies.
• Build and maintain positive customer relationships through consistent follow-through.

Qualifications

• 1–2+ years of LTL customer service or freight operations experience required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced logistics environment.
• Proficient in Microsoft Office; experience with TMS systems preferred.
• High attention to detail and accuracy in data entry and communication.

Ability to work independently and as part of a team!

Apply Now