Remote Customer Service Rep- 20 hours per week

Located in Colorado Springs, CO

Salary: $21.00-$25.00

Express Employment Professionals is seeking a part-time Customer Service Rep! The Customer Service Representative serves as a key point of contact for assigned customers, ensuring exceptional support, strong relationships, and effective communication. This role collaborates closely with internal teams, supports customer-facing initiatives, and acts as a trusted resource for company products and services in a fast-paced, fully remote environment.

Key Responsibilities

• Act as the primary point of contact for assigned customers

• Manage, monitor, and communicate updates related to customer support tickets

• Proactively identify and address customer needs to ensure high levels of satisfaction

• Represent the voice of the customer in internal meetings

• Support customer-facing change management initiatives

• Maintain accurate and up-to-date customer records in internal tools and tracking systems

• Clearly communicate company vision, services, and solutions

• Serve as a knowledgeable resource for customers, including product demonstrations

• Identify opportunities to support service growth and adoption of new products

Qualifications

• Strong aptitude for technology-based solutions

• Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)

• Highly organized with strong attention to detail

• Excellent analytical, problem-solving, and communication skills

• Ability to manage deadlines and priorities in a fast-paced environment

• SaaS experience is a plus

Work Environment

• Fully remote, collaborative, and fast-paced

• Customer-focused and solution-driven culture

• Ability to work independently while also contributing as part of a team

Please send your resume to dani.campanaro@expresspros.com

#2100OS

Apply Now