Front Desk

Located in Texarkana, TX

Salary: $15-16/hour, DOE

Position: Front Desk / Customer Service Rep 
Location: Wake Village, TX
Hours: Mon 7:45a-1:45p (no lunch break) Tue-Fri 7:45a-5:15p 
Pay: $15-16/HR, doe

 

 

We are seeking a reliable and professional Front Desk / Customer Service Representative to join our team. This position plays a key role in ensuring excellent customer service, smooth office operations, and supporting sales initiatives. The ideal candidate will be comfortable handling a mix of administrative tasks, customer communication, and any other job duties as assigned. 

 

Responsibilities

• Answer incoming phone calls and direct them to the appropriate person/department

• Take and process customer orders accurately

• File and maintain office records and documentation

• Perform outbound cold calls to generate new business opportunities and follow up with existing customers

• Calculate and provide pricing information to customers as needed

• Contact customers regarding past-due invoices in a professional and courteous manner

• Help out with inventory counts as needed
• Proofread PDF's and bags 
• Provide excellent customer service, helping take care of customer complaints and filling out complaint forms as needed

• Support general office operations and assist team members as required

Qualifications

• Previous experience in customer service, administrative support, or front desk operations REQUIRED

• Strong phone etiquette and excellent verbal/written communication skills

• Ability to multitask and manage time effectively in a fast-paced environment

• Comfortable making cold calls and following up with customers

• Proficient with basic computer applications (Microsoft Office, email, order entry systems, etc.)

• Physically able to walk up stairs multiple times per day

• Dependable, professional, and detail-oriented

Apply Now