Operations Assistant

Located in Lynchburg, VA

Salary: $18.00-$20.00

Position Overview
We are seeking a flexible and detail-oriented individual to join our company’s Operations Team as an Operations Assistant. This role will serve as back-up for our Operations Specialist as well as provide general project support to our Operations Team. The ideal candidate will excel in accurate data entry system programming, contract management, client support, and possess basic vehicle knowledge.
Key Responsibilities
Fill in for/assist Operations Specialist as follows:
• Serve as point of contact for client setup and support.
• Ensure the seamless onboarding process for new clients, providing guidance and resolving any setup issues.
• Maintain ongoing support for existing clients, addressing queries and troubleshooting problems, including VIN decoding.
• Work with team members to generate class guides, eligibility criteria, and rates for various plans.
• Use vehicle knowledge to assist in resolving issues related to vehicle service plans and related matters.
• Ensure plan programming is accurate, up-to-date, and compliant with company policies.
Support other Operations Team projects as follows:
• Provide general support to the Operations Team in various tasks and projects, ensuring smooth operations and efficient workflow.
• Collaborate with the Operations & Compliance Specialists to generate new contracts and update existing contracts.
• Help manage peak times and provide additional support when team members are unavailable.
Qualifications
• Proven experience in a similar role, preferably within the automotive or insurance industry.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in relevant software and tools (SQL, SCS, PCMI, Microsoft Office Suite sp. Excel & Word, Power Query, Adobe Acrobat Pro, Monday.com or similar CRM/project management platform) for client support, contract management, and other project collaboration.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Basic understanding of contract terms and conditions.
• Knowledge of vehicles and related terminology is a plus.
If you are passionate about providing exceptional support to clients, have a keen eye for detail and accuracy, and enjoy working in a supportive team environment, we encourage you to apply for this exciting opportunity. RESUMES can be sent to LynchburgVa@expresspros.com

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