Facilities Communications Specialist (Dispatcher)

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Located in Augusta, GA

Salary: $15/hr.

Express seeks a dedicated person to fill a Facilities Communications Specialist (Dispatcher) position to play a crucial role in ensuring the smooth operation of our client’s facilities. This position offers a unique opportunity to work in a fast-paced environment where your communication and organizational skills will be highly valued. If you are passionate about providing exceptional customer service and thrive in a collaborative setting, we want to hear from you!

Compensation: $15.00 per hour

Schedule

•          (1) 1^st Shift – Friday – Monday – Vary hours between 6:00AM – 3:00PM
• (2) 2nd Shift - Friday - Monday – Vary from 2:00 PM – 10:30PM and 3:00PM – 11:30PM
• (2) 3rd Shift - Friday – Monday – Vary from 10:00PM – 6:30AM and 11:00PM – 7:30AM

Responsibilities

• Receive and log call-ins by telephone or computer
• Create work orders in the Maximo system
• Assign rooms to custodians for cleaning in the Capacity Management System
• Communicate via radio and telephone with maintenance, environmental, and security personnel
• Maintain an accurate log of all daily events and requests
• Provide exceptional customer service to manage customer queries and complaints
• Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude at all times
• Maintain a high volume of inbound calls
• Receive work orders by telephone and/or computer
• Ensure that work orders meet criteria and determine appropriate responses
• Assign work orders to the correct zone mechanics
• Prioritize and dispatch work order requests
• Follow up with customers using work order numbers to ensure job completion
• Maintain ongoing two-way radio and telephone communication with all facilities, security, and safety personnel
• Monitor the fire alarm and infant alarm systems for all buildings at the client site
• Monitor the pneumatic tubing system for the client site
• Undergo fire watch training to complete fire watch patrols for client construction sites and notify the safety department of any deficiencies
• Monitor the Bed Management system
• Field calls for different departments on an as-needed basis
• Complete monthly elevator phone inspections
• Report elevator issues and/or entrapments to client contractors and facilities
• Carry out specific tasks and duties of a similar nature and scope as required for the assigned site

Requirements

• Must pass a background and drug screen.
• High School diploma or equivalent
• 2+ years of customer service experience
• Healthcare experience preferred
• Security experience preferred
• Excellent customer service skills
• Knowledge of basic computer skills
• Must be able to lift 20+ lbs.
• Must be able to walk up and down stairs
• Ability to work well with others under deadline situations and respond to changes in priorities
• Good written and verbal communication skills
• Good active listening skills
• Professional phone voice
• Strong organizational skills
• Strong attention to detail
• Must be able to work independently once training is complete
• Must be well-groomed and professional in appearance

Please Note: If you do not qualify, but know someone who might, please inform them of this great opportunity.

(DJ)

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