Customer Service Representative

Top Job

Located in West Chicago, IL

Salary: $19.00

A company in West Chicago is Seeking a Bi-lingual Warehouse Customer Service Representative to join their team!!

 

EVALUATION TO HIRE OPPORTUNITY

 

Work Hours: Monday to Friday 7:00am to 4:00pm (Overtime when required)

Pay Rate: $19.00 Per Hour

 

Position Interactions: The Customer Service Representative interacts internally with Office Management, Warehouse Management, and coordinates with warehouse staff.  Externally the position interacts with customers, dispatchers and truck drivers.

Position Summary: The Customer Service Representative (CSR) is responsible for providing customers with high-quality, professional service and acting as a liaison between customers and the warehouse. This role ensures timely and accurate order processing, documentation, billing, and communication, while addressing and resolving customer issues in a positive and professional manner. CSRs play a key role in maintaining inventory accuracy by correctly entering transactions into the Warehouse Management System (WMS) and coordinating with warehouse staff to ensure operational efficiency.

 

Primary Responsibilities: 

 

Customer Service & Communication

·         Serve as the first point of contact for customers, carriers, and drivers, delivering prompt and professional assistance.

·         Accurately and clearly communicate with customers by phone and email to answer questions, resolve issues, and coordinate warehousing business.

·         Respond to customer and internal inquiries in a timely and professional manner.

·         Report and escalate customer concerns to management as needed, offering proactive solutions

 

Order & Documentation Management

·         Accurately create receipts and shipments in the WMS and produce required paperwork.

·         Ensure order keying and billing accuracy meets or exceeds company standards.

·         Maintain accurate records of product received, shipped, and billed.

·         Immediately report and help resolve inventory discrepancies.

 

Coordination with Warehouse Operations

·         Partner with warehouse staff to ensure receiving and shipping accuracy.

·         Schedule inbound and outbound deliveries with carriers and maintain an up-to-date schedule.

·         Log drivers in and out of the facility and coordinate dock assignments.

·         Verify trailer/container seals for accuracy, break seals, and apply new seals when necessary.

 

General Office & Team Support

·         Maintain a neat, professional, and secure working environment, including workstations and dock office areas.

·         Contribute positively to a team atmosphere and support continuous improvement initiatives.

·         Follow and enforce company policies, including Food Safety program, audits, and security requirements.

·         Perform other duties as assigned.

 

Required Skills, Knowledge, and Abilities:

·         Excellent customer service skills with an understanding of the impact of service failures.

·         Strong verbal and written communication skills in English (bilingual ability a plus).

·         Problem-solving ability and capacity to establish practical solutions.

·         Proficiency in Microsoft Office and experience with Warehouse Management Systems (WMS).

·         Strong attention to detail, organizational skills, and ability to manage multiple priorities.

·         Excellent phone and email etiquette.

·         Basic math skills.

 

Physical Requirements & Work Environment:

·         Ability to sit, stand, walk, and navigate stairs throughout the shift.

·         Ability to go outside in all climates to seal/unseal trailers.

·         Ability to use bolt cutters and wire cutters to break seals when required.

·         Work in warehouse conditions with exposure to temperature swings, noise, dust, and high forklift/truck/pedestrian traffic.

·         Must be able to pass agency background checks and drug screening.

 

 

Please call Express Employment Professionals North Aurora at 630-429-9113

 

#3156

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