Insurance Service Representative (ISR)

Located in Beaumont, TX

Salary: 16.00

Position Summary:
The Insurance Service Representative (ISR) provides high-quality customer service by assisting clients with policy inquiries, coverage changes, billing questions, and general insurance support. This role serves as a primary point of contact for customers and supports account managers and agents to ensure accurate, timely, and compliant service.

Key Responsibilities:

• Respond to inbound calls, emails, and walk-in clients regarding insurance policies

• Assist customers with policy changes, endorsements, renewals, and cancellations

• Answer questions related to coverage, premiums, billing, and claims procedures

• Accurately enter and update client information in agency management systems

• Process certificates of insurance and other policy documentation as requested

• Escalate complex issues to licensed agents or management when necessary

• Maintain compliance with company procedures and insurance regulations

• Deliver professional, courteous, and timely customer service

Qualifications:

• High school diploma or equivalent required

• Previous customer service experience required; insurance experience preferred

• Property & Casualty experience or licensing is a plus

• Strong verbal and written communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Proficient with computers and standard office software

• Strong attention to detail and accuracy

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