Customer Service Representative: New Full-Time Opportunity in Ferndale!

Located in Ferndale, WA

Salary: $21-$24 Per Hour

Job Summary: Express Employment Professionals in Bellingham has partnered with a local Ferndale company to find an amazing Customer Service Representative to join their team! This is a full-time, long-term opportunity that offers competitive pay and benefits!

 

Pay: $21.00 - $24.00/HR

 

Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM

 

Location: Ferndale, WA

 

 

Job Duties & Responsibilities include:

• Process customer order requests received via email & phone directly from
  customers or members of the sales team
• Provide timely communication to customers that advises them of order processing
  and fulfillment timelines
• Ensure orders are entered in efficiently, accurately, and in a timely fashion
• Prioritize all escalated requests and provide expedited resolution for any aging
  orders
• Coordinate with other CSRs and Warehouse Teams to ensure that the customer
  Orders are processed appropriately
• Establish familiarity with product catalog, features, and service model to
  effectively support customers and communications
• Manage group e-mail and own responsibility for all requests for the assigned
  business groups
• Processing incoming requests via phone, email, or internal client communications
  in a timely and effective manner
• Ensure Service Level Agreements are met regarding case processing times
• Prioritize all escalated requests and provide expedited resolution for any aging
  cases
• Prepare credit/debit memos and send to customer
• Coordinate with the client for required approvals
• Follow up until resolution and send confirmation to the customer
• Send return request forms to customers to fill out and return
• Process customer requests while adhering to defined returns/ sales policies
• Coordinate with CSRs/ Sales for needed information and approvals
• Provide notifications and coordinate with customers and carriers to ensure
• pickups of material and routing to the appropriate facility or customer (ship-to)
  address
• Provide follow-ups to customers, warehouse teams regarding requests
• Additional duties as assigned

 

This Company Offers:

• Health Insurance
• Paid Time Off

 

Benefits Offered to all Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 observed days)
• 401(K) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability
• Referral Bonus of $200.00 for every successful referral
• Weekly Pay
• Direct Deposit
• Visa Cash Card

  

 

Double the Reward Referral Program
Know someone looking for work or open to new opportunities?
Refer them to Express Employment Professionals in Bellingham.
When they work 80 hours, you both earn $100.
It’s that simple. Help a friend. Earn cash. Everyone wins.

For confidential consideration, we offer several ways to apply:
-Call or text our office at 360-734-2457 for an immediate phone interview.
-Complete an online application on our website: www.expresspros.com/apply
-Email your resume to: Shannon.Jacoby@expresspros.com
-Come by our office and talk to one of our Employment Specialists: 4164 Meridian Street, Suite 200, Bellingham, WA 98226

About Express Employment Professionals:

When you choose Express Employment Professionals for your employment search, you gain access to a network of top local companies and the support of our experience in hiring professionals who specialize in recruiting. Your education, skills, and experience are matched with the short-term, contract, and full-time positions our client companies have hired Express to recruit for. This is a FREE service for all job seekers!! Express has a wide range of jobs that meet employment goals, including Administrative, Professional, Skilled Trades, and Commercial positions.

 

Our Professional Division is always recruiting for:

• Bookkeeper
• Full Charge Bookkeeper
• Accounts Payable
• Accounts Receivable
• Collections
• Bank Teller
• Accounting Technician
• Marketing Manager
• Buyer
• Inside Sales Account Manager
• Operations Coordinator
• Human Resources
• Recruiter
• Human Resources Assistant
• Staff Accountant
• Payroll
• Billing
• Controller
• Financial Analyst

For a complete list of all open positions:
Visit https://www.expresspros.com/bellinghamwa
Follow us on Facebook@ Express Employment Professionals- Bellingham
Follow us on Instagram@ Expressbellingham!
Follow our jobs on our App@ Expresspros.com/ExpressJobs

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