Customer Service Representative

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Located in Dubuque, IA

Salary: $18-$20/hour

Express Employment Professionals is hiring a Customer Service Representative for a well-established local client in Dubuque. This role is ideal for someone who enjoys helping others, solving problems, and delivering a positive customer experience in a fast-paced environment.

What You’ll Do:

  • Provide friendly, professional customer support by phone and in person
  • Answer questions regarding products, services, and policies
  • Assist customers with issue resolution and follow-up
  • Maintain accurate records of customer interactions
  • Support internal teams with administrative and service-related needs
  • Communicate with external partners as needed
  • Ensure a high level of customer satisfaction and retention

What We’re Looking For:

  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Detail-oriented with good organizational skills
  • Ability to handle confidential information
  • Proficiency in Microsoft Office
  • Positive attitude and team-focused mindset

Why You’ll Like It Here:

  • Early Fridays and partial work-from-home schedule
  • Casual, professional work environment
  • Competitive pay and benefits
  • Paid holidays and vacation
  • Supportive, growth-oriented company culture

Apply today through Express Employment Professionals to learn more about this opportunity.

Express Office: Dubuque
1701 John F Kennedy
Dubuque, IA 52002
Apply Now