Office Support Specialist

Located in Tualatin, OR

Salary: $22/HR

 

A client of ours in Tualatin is seeking a Customer Service Support Specialist. This position is perfect for someone who thrives in a fast-paced, metric-driven environment where phone calls and customer interactions are the core of your day. The role combines the energy of a call center with the structure of a logistics office, offering a dynamic and engaging workday.

• • Manage high-volume inbound calls, often back-to-back, while maintaining professionalism
  • Deliver accurate, timely solutions to customer inquiries and service requests
  • Enter and update data in transportation management systems
  • Compose and respond to professional email communications
  • Set up and maintain customer accounts
  • Follow established communication scripts, guidelines, and policies
  • Assist with additional office tasks as directed by management

   

  Required Skills and Qualifications:

  We’re looking for someone who thrives in a metric-driven, customer-focused environment and brings:

  • Strong attention to detail and organizational skills
  • Ability to stay calm under pressure and manage multiple priorities
  • Excellent phone etiquette and clear verbal communication
  • Professional, friendly, and solution-oriented approach
  • Solid written communication skills for email correspondence

   

  Performance Expectations:

  Success in this role means meeting and exceeding call center-style performance metrics, including:

  • Typing speed: 35–40 WPM
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Strong spelling and grammar for email and chat support
  • Ability to multitask between calls, emails, and data entry
  • Consistent achievement of call handling time, accuracy, and customer satisfaction goals

Location: Tualatin

Employment Type: Full-Time Evaluation-to-Hire

Schedule: Monday–Friday, 8:00 AM to 5:00 PM

Compensation: $22.00 per hour

 

How to Apply:

1. Complete an online application at expresspros.com and submit it to the West Tualatin office.
2. Send your resume to westtualatinor@expresspros.com.
3. Call and speak to one of our Recruiters at 503.612.1800. #OS1939

Apply Now