Customer Service Rep (with medical insurance experience)

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Located in Franklin, MA

Salary: $20 - $22/hr

We are seeking a Customer Service Representative to help our client grow an enthusiastic and engaged team in Franklin, MA. 

*****This is a temp-to-perm position.  We are only considering candidates who are seeking permanent placement.*****  

Schedule: M-F (8am - 4:30pm) OT when needed

Pay Rate: $20 - $22/hr

Duties and Responsibilities / Essential Functions:

• Preparation of client orders by transferring data between systems so orders are ready for ticket processing
• Develops and maintains working knowledge of current durable medical equipment and company policies and procedures, as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
• Processing supply requests
• Follow-up and completion of required paperwork
• Daily correspondence with clients, referral sources, physician offices and funding sources
• Order tracking
• Resolving client issues
• Conduct cost analysis of existing and new orders
• Face to face marketing with new and existing referral sources and clients
• Completes phone calls efficiently and professionally
• Performs any directly related job duties as assigned my management.
• Carries out all position expectations in a professional manner
• Must maintain regular and predictable attendance

Required Education, Experience & Competencies:

• High School Diploma or GED
• Working knowledge of Windows-based environment
• Microsoft Office product proficiency A MUST
• Strong communication Skills
• Detail oriented
• Medical insurance experience preferred

 

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