Service Coordinator

Located in Grand Rapids Township, MI

Salary: $23/HR.

Service Coordinator Job Summary:

An innovative leader in the windows and doors industry is looking for an organized and critical thinker to join their highly successful sales team as a Service Coordinator. This position will be responsible for assisting the team as a liaison between the residents, internal sales team and warranty team. 

Service Coordinator Responsibilities:

• Scheduling repairs by coordinating dates & times with Service Reps, Homeowners, and Order Verification Specialists via phone call, text, and email
• Answering customer inquiries and problem-solving for customers (internally and externally)
• Ensuring outstanding customer service as the customers’ main contact
• Responding to and resolving customer concerns/complaints
• Confirming that all customer requirements have been met and documented
• Monitor, update and troubleshoot any potential shipping and delivery issues by working closely with the logistics and warehouse team to resolve discrepancies and find solutions. 
• Using and training on company proprietary software to complete all parts of the job

Schedule: Monday - Friday 8am-5pm

Pay: $23.00/HR.

Project Coordinator Qualifications:

• Previous Customer Service or Administrative experience required
• Professionalism and empathy when dealing with tense situations
• Good written and verbal communication skills
• Administrative, organizational, planning and multitasking skills
• Ability to work independently without direct supervision
• Experience in the building industry, home repairs, or ability to learn about window and door installation and repairs
• Time management skills to organize daily planning and monthly activities and meet deadlines
• Proactive and outside the box thinking approach 
• Customer service skills to interact effectively with employees and outside customers
• Shift priorities quickly without losing attention to detail
• Knowledge of Microsoft required, experience with Salesforce preferred

Apply Now!

• Quick Apply Here
• Send Susan your resume to susan.delauter@srgexpress.com 
• Give our office a call: 616-608-9678 (direct) 616-608-9681 (office)
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.

Location: Grand Rapids, MI

Position Type: Full-Time, Evaluation Hire

About Specialized Recruiting Group, an Express Employment Professionals Company:
Specialized Recruiting Group is a professional and executive search firm specializing in engineering, operations, human resources, and other critical roles. Since 1996, we’ve connected talented professionals with companies that align with their values and goals. We are driven to help people succeed and are passionate about making a positive impact.

 

Apply Now