Rural: Rural Health Clerk / Receptionist

Reports To: Clinic Supervisor or Manager
Status: Non-Exempt

Position Summary

The Rural Health Clerk/Receptionist serves as the first point of contact for patients and visitors in a rural health clinic. This role ensures efficient front-desk operations, accurate patient registration, and supports clinical staff with administrative tasks while maintaining confidentiality and compliance with healthcare regulations.

Key Responsibilities

• Greet patients and visitors professionally, answer and route phone calls.
• Schedule and confirm appointments; manage cancellations and no-shows.
• Register patients, verify insurance, and collect demographic information.
• Process co-payments and apply sliding fee scales as applicable.
• Maintain patient charts and electronic medical records (EMR).
• Coordinate referrals and assist with medical record requests.
• Handle incoming/outgoing mail, faxes, and maintain office supplies.
• Support billing processes and daily reconciliation of encounters.
• Participate in quality improvement and uphold HIPAA compliance.

Qualifications

• High school diploma or equivalent (additional healthcare or office training preferred).
• 1–2 years of administrative or healthcare experience preferred.
• Proficiency in Microsoft Office and EMR systems.
• Strong communication and customer service skills.
• Ability to multitask and maintain confidentiality.

Physical Requirements

• Ability to sit, stand, and walk for extended periods; lift up to 25 lbs occasionally.
• OK3132