Account Coordinator

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Located in Visalia, CA

Salary: $55k-$65k

• Status: Full-time/Hourly/Non-Exempt (40 hours per week)
• Pay Scale: $55,000-$65,000 annually, dependent on qualifications and experience
• Location: Visalia office, then transition to the Hybrid work model after successful completion of the training period

 

Qualifications

• Bachelor’s Degree from an accredited college or university and/or a combination of work experience in related fields equal to the degree
• 1-3 years of experience in the area of customer service
• Proficiency in Microsoft Office and Google Workspace
• Able to learn and utilize software applications and other technologies
• Excellent written/verbal communication skills
• Strong organizational and time management skills
• Ability to work a hybrid working model, a minimum of 2 days a week at the MBT main office and other time from a home office
• Ability to travel to client sites, trainings, conferences, events, and to company meetings (with possible overnight stays), as needed

Responsibilities

Account Coordination

• Understand and implement processes
• Develop and maintain good working relationships with personnel at assigned LEAs
• Manage client and practitioner profiles and portal accounts for LEAs
• • Facilitate the quarterly Random Moment Time Survey (RMTS) process with the assigned LEAs
  • Manage the billing processes for assigned LEAs and report on progress
  • Notify and assist LEA practitioners in completing Ordering, Referring, and Prescribing (ORP), supervisory, and other documentation that may be necessary
  • Assist LEAs to meet all compliance requirements and documentation dictated by DHCS
  • Manage the various recurring reports necessary for program enrollment/compliance with assigned LEAs
  • Respond to client emails and phone calls within 48 working hours
  • Conduct and/or participate in client meetings and trainings, both virtually and in person
  • Provide professional and helpful technical user support
  • Participate in Live Chat daily

  Program Knowledge

  • Attend assigned DHCS trainings, conferences, and workshops; in-person and virtual
  • Maintain current knowledge of DHCS program regulations
  • Be able to navigate the DHCS website to research necessary information
  • Read DHCS communications to stay current with program practices and processes
  • Maintain current knowledge of software and billing practices
  • Ensure client and software and practices are in compliance with DHCS regulations and LEC/LGA guidelines
  • Exercise a basic knowledge of CRCS and how it relates to effective program implementation
  • Communicate program updates with staff and clients

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