Junior Customer Service Representative

Top Job

Located in Windsor, ON

Salary: $19-$20/hour

Our client is looking to hire a Junior Customer Service Representative

Duties and Responsibilities of Customer Service Rep:

• Respond promptly to customer inquiries and resolve issues via Zendesk, email, and in-person interactions.
• Manage and support subscription-related requests, including product swaps, cancellations, renewals, plan modifications, and price matching.
• Assist customers in updating payment information, delivery preferences, and shipping schedules through Recharge and Shopify.
• Provide accurate information about subscription options, product availability, and billing terms based on company policy.
• Investigate and resolve customer complaints, concerns, and inquiries in a professional, empathetic, and efficient manner.
• Process subscription-related refunds, replacements, and return-to-sender (RTS) cases.
• Resolve chargebacks for both PayPal and Shopify transactions.
  Utilize Zendesk to manage customer interactions, track tickets, and maintain a comprehensive customer database.
• Leverage Recharge to manage subscription lifecycles and monitor customer accounts.
• Analyze customer service data from Zendesk and Recharge to identify trends and recommend process improvements.
• Process and track subscription orders through Shopify, ensuring fulfillment and payment accuracy.
  Collaborate with the logistics and fulfillment teams to ensure timely delivery of subscription orders.
• Partner with sales, marketing, and production to maintain consistency in communication and resolve customer-impacting issues.
• Contribute to strategies that enhance the subscription experience, gathering and analyzing customer feedback to identify areas for improvement.

Qualifications & Attributes required of Customer Service Rep:

• Familiarity with Zendesk, Recharge, and Shopify is required.
• Excellent communication and interpersonal skills.
• Strong multitasking ability to manage high volumes of subscription inquiries.
• Customer-focused mindset with a commitment to providing exceptional, personalized service.
• Positive, empathetic, and solution-oriented approach to problem-solving.
• Detail-oriented and organized in managing customer records, orders, and billing data.
• Adaptability to handle multiple communication channels and dynamic processes.
• Must have own reliable transportation (not on a bus route)

Compensation & Hours of Customer Service Rep:

• Monday to Friday 8am-5pm
• Pay ranger will be $19.00/hr-$20.00/hr

 

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