CSSR

Located in Lancaster, PA

Salary: $20+

Customer Service Sales Representative

Location: Lancaster, PA
Schedule: Monday–Friday, 7:00 AM – 4:00 PM
Work Hours & Pay: $20 depending on interview

Job Summary

We are seeking a motivated and customer-focused Inside Sales & Customer Service Representative to support sales operations, customer relationships, and daily business needs. This role blends inside sales, customer service, administrative support, and light warehouse coordination in a fast-paced office and warehouse environment.

Key Responsibilities

Areas of responsibility may include, but are not limited to:

• Attract and assist potential customers by answering product and service inquiries

• Suggest additional products and services to new and existing customers

• Manage a high volume of inbound and outbound customer calls

• Anticipate customer needs and follow up with previous customers regarding reorders or additional services

• Maintain strong product knowledge to accurately answer customer questions

• Analyze competitor information and market trends to identify sales opportunities

• Develop leads, referrals, and customer accounts by reviewing purchase history and recommending related or new products

• Explain product features and technical details to customers

• Close sales and meet or exceed sales targets

• Create and maintain a database of current and prospective customers

• Assist with administrative tasks and warehouse duties as needed

• Support product and service issues, purchasing, scheduling, facility and truck maintenance, and office/warehouse housekeeping

• Participate in monthly and/or annual physical inventory counts

• Schedule inbound/outbound deliveries and manage incoming/outgoing inventory

• Stock, organize, and maintain the showroom to maximize sales and maintain inventory accuracy

• Maintain project details, documentation, and orders for larger projects

Education, Skills & Experience

• High school diploma/GED or equivalent work experience

• Strong customer service and professional phone skills

• Ability to multitask with solid computer and basic math skills

• General knowledge of warehouse operations preferred

• Experience in inside sales, inventory, or customer-facing roles is a plus

• Clear, professional written and verbal communication skills

Work Environment

• Office and warehouse/fabrication environment

Physical Requirements

• Sitting, standing, walking, and occasional climbing

• Stooping, bending, kneeling, and reaching

• Working around machinery, vehicles, and moving equipment

• Exposure to indoor and outdoor conditions year-round

• Ability to lift at least 30 lbs

#1706-2

Apply Now