Collections & Lead Generating Specialist

Located in Corona, CA

Salary: 18.00

Job Summary:

We are seeking two motivated and professional Collections & Lead Generation Specialists to join our growing collections company. In this dual-role position, you will be responsible for generating new leads from past-due accounts or potential business sources and contacting individuals or businesses to collect outstanding payments. When applicable, you will also negotiate and set up payment plans while maintaining a high level of professionalism, accuracy, and customer service.

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Key Responsibilities:

• Identify, research, and generate new leads from client lists, databases, or external sources.

• Contact individuals or businesses to collect on outstanding balances via phone, email, or mail.

• Maintain accurate records of all communications, payments, and arrangements in company systems.

• Clearly explain account balances, payment options, and consequences of non-payment in a professional manner.

• Negotiate and establish payment arrangements or installment plans that meet company guidelines.

• Follow up consistently on payment promises to ensure timely collection.

• Meet or exceed weekly and monthly lead generation and collection goals.

• Collaborate with the team to improve scripts, strategies, and overall collection processes.

• Follow all compliance requirements, including FDCPA and company policies.

• Provide excellent customer service while maintaining firm and results-driven communication.

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Qualifications:

• Previous experience in collections, lead generation, telemarketing, customer service, or related field preferred.

• Strong communication and negotiation skills.

• Ability to handle difficult conversations professionally and with empathy.

• Organized, detail-oriented, and able to manage multiple accounts simultaneously.

• Basic computer skills, including CRM or collection software proficiency.

• Bilingual (English/Spanish) is a plus, but not required.

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Schedule & Compensation:

• Full-time or part-time depending on company needs.

• Base pay + commission/bonus structure based on performance.

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