Overnight Dispatcher - Logistics Trucking Company in Manor, Texas

Located in Manor, TX

Salary: $21.00/HR - $25.00/HR

Position Title: 3rd Shift Campus Dispatcher

Location: Manor, Texas 78653  (In person, NOT remote/hybrid)

Pay Rate: $21.00/HR - $25.00/HR  -  (depending on experience)

Schedule:  Overnight

*THIS IS NOT A REMOTE OR HYBRID ROLE.*

Our client is a 3rd party logistics company dedicated to providing superior personalized service at a competitive price while maintaining a business culture developed around customer loyalty and satisfaction. They ensure that every effort is made to ensure that every load will be delivered on time and without issue. 

They are looking to add an Overnight Dispatcher to join their team in Manor, Texas.

This is a good position for someone who has at least 2 years of "consecutive Dispatching Experience" related to the Transportation/Logistics Industry and is knowledgeable of DOT regulations. (required)

 

Ideal candidates should be goal-oriented, flexible, detail-oriented, a fair and impartial leader, take initiative, and solve problems. Think creatively and take personal pride and ownership of your department’s operations. The requirements listed below are representative of the knowledge, skill, and/or ability required for the role. Must be available to assist in the event of emergencies.

 

Duties and Responsibilities:

• Schedule and dispatch drivers, equipment, or service vehicles to appropriate locations according to driver or customer requests, and contract requirements using TRS, SAMSARA, and any other applicable company program(s).
• Arrange for necessary repairs in order to restore service and schedules when breakdowns occur while en route. 
• Understands driver routes and plans and schedules the routes to ensure efficiency and customer satisfaction.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Communicates with customers both by email and phone to provide updates, ETAs for shipment, expedite/ emergency requests, POD requests, etc.
• Maintain a working relationship with the driver pool in a professional, ethical, and polite manner.
• Ensure all databases are up to date and accurate as well as available for all with a need-to-know (i.e. TRS, driver check in’s, load %, notes on any late slips received from drivers, driver issues, breakdowns, and any other applicable issues or programs).
• Responsible for ensuring the vehicles are clean and meet maintenance standards and requirements.
• Responsible for checking daily pre and post-trips from drivers.
• Calls in service issues to vendors, ensures repairs are made, and unsafe equipment is taken out of service
• Uses TMS to track new orders, make sure orders are being handled within the required time frame, make sure updates are being made, PODs entered, and orders processed through completion.
• Uses Samsara to check for safety and compliance violations and route adherence.
• Makes sure drivers are in presentable uniforms and required PPE for each shift.
• Uses appropriate level of authority to discipline drivers and take immediate action concerning customer complaints and issues.
• Checks trip and dispatch logs for conformance with schedules and ensures drivers accurately fill out manifests.
• Communicates with drivers through the shift to track progress, get updates on booked orders, and ensure route adherence.
• Any other activity as assigned.

 

Skills & Experience Required: 

• A minimum of 2 years of experience in the transportation industry
• Experience – a minimum of two years of prior dispatching in the transportation industry
• Knowledge of principles and methods for moving goods by road - logistics/ DOT Regulations
• Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• English Language -- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

 

Education Required: 

High School Diploma or equivalent

 

 

 

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