Branch Supervisor – Campus Credit Union

Job Type: Full-Time
Schedule: Monday–Friday (some flexibility during campus events)

Pay Range: $46,406 – $69,609 annually
Compensation is based on experience and qualifications, with consideration for internal equity and growth opportunities.

Job Summary

The Bank Branch Supervisor leads daily branch operations while driving aggressive sales performance, customer acquisition, and revenue growth. This role is responsible for motivating staff to exceed sales goals, delivering exceptional customer experiences, and ensuring strict compliance with banking regulations and internal policies. The Supervisor serves as a key liaison between frontline staff and branch management, setting the tone for a high-performance, sales-driven culture.

Key Responsibilities

Supervise, coach, and motivate tellers and customer service representatives to consistently meet and exceed aggressive sales and referral targets
Drive branch growth through proactive customer engagement, cross-selling, and relationship-building initiatives
Monitor and ensure accurate transaction processing in compliance with banking policies, procedures, and regulations
Maintain oversight of cash handling, vault controls, and branch security
Handle escalated customer inquiries and complaints, converting challenges into retention and sales opportunities
Conduct operational reporting, audits, and compliance reviews to ensure branch integrity
Train, coach, and evaluate staff with a strong focus on sales effectiveness, accountability, and performance improvement
Support branch-level sales campaigns, promotions, and incentive programs
Open and close the branch as required and act as manager-on-duty when assigned

Qualifications & Experience

Minimum of 2–4 years of banking experience, including supervisory or leadership exposure
Proven track record of achieving or exceeding sales goals in a retail banking environment
Strong knowledge of retail banking operations, loan origination, cash handling, and regulatory compliance
Demonstrated ability to lead, influence, and hold teams accountable in a high-volume, goal-driven setting
Excellent communication, customer service, and negotiation skills
Proficiency in banking systems and Microsoft Office applications
Experience with cross-selling, relationship management, and people leadership required

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Express Office: Las Vegas (Central)

900 South Valley View Boulevard

Suite 190

Las Vegas, NV 89107

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